File Upload

Frequently
Asked
Questions

"We let Performance handle the entire printing and mailing of our monthly newsletter. They have saved me money, time and aggravation."

Sandy C.
Sarasota, Florida

 

  1. How do I request a price quote?
  2. How do I place an order?
  3. What kind of bleed does my file need?
  4. How close to the edge can I set my text?
  5. Do I need to add crop marks?
  6. What is the difference between Black and Rich Black?
  7. Can I set up my text as a Rich Black?
  8. What is the preferred file format?
  9. What .pdf settings should I use?
  10. How do I send native files properly?
  11. Can I submit Microsoft Office files?
  12. Can I have Transparency in my file?
  13. How can I keep my printed piece from looking purple when I want blue?
  14. Should I set up my file as a RGB or CMYK file?
  15. Will my printed job look like what I see on my monitor?
  16. What resolution should my files be?

 

How do I request a price quote?

  • Go to www.performancecopying.com and click the Quote link at top.
  • Fill out the contact form and click the submit button.
  • If you prefer, please send an e-mail with your specifications along with your contact information to: quote@performancecopying.com or call us at 941-351-5500.

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How do I place an order?

  • e-mail your file and instructions along with your company/contact info and your P.O. (if required) to: order@performancecopying.com
  • If your file is over 10 mb, please upload the file to our FTP site.
    • Go to www.performancecopying.com and click on the FILE UPLOAD link in the top menu.
    • Fill out the required information and click submit.

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What kind of bleed does my file need?

  • For most jobs we require at least .125 (1/8) bleed

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How close to the edge can I set my text?

  • We suggest keeping text at least .188 away from the edge.

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Do I need to add crop marks?

  • Please include crop marks in your .pdf so we can accurately cut your job.

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What is the difference between Black and Rich Black?

  • Rich black uses more colors to make the black look more solid and deep.
  • 100% black should be used for text, and finer line details. Rich black. should be used for things that need to pop, or has a decent size coverage. Avoid rich black for text due to registration issues.
  • Rich black values are as follows.
    • Cyan 20%
    • Magenta 10%
    • Yellow 10%
    • Black 100%

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Can I set up my text as a Rich Black?

  • Set up text as 100% Black whenever possible. This will eliminate fuzzy, out of registration text. When black text is made with all 4 colors, it is difficult to perfectly register on such a small area, especially serif fonts with intricate details.

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What is the preferred file format?

  • We suggest submitting .pdf files with outlined fonts. Add your crop marks and then flatten your file before submitting your order.
  • You can also send native file formats: .ai, .indd, .psd, .qxd, .eps. Please include all supporting files (i.e. fonts and images)
  • There are other options to send files but it may result in lower quality: .jpg, .jpeg, .tiff, & Microsoft Office files.
  • NOTE: PDF files exported from Illustrator or InDesign will not work on our DI Press. If you are working in these applications please provide native files only. (Only applies to DI Press)

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What .pdf settings should I use?

  • Save the .pdf as a Acrobat 5.0 (.pdf 1.4) compatible file.
  • Click this link to download our Acrobat Settings File .
  • Be sure to proof the .pdf that you create for errors. If you do find errors they must be corrected before submitting for printing.

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How do I send native files properly?

  • Package files with all fonts, pictures, and links used in the file. We need ALL components used to create your file, so that we can open it correctly on our end.
  • If you are sending us multiple files, please use WinZip or Stuffit to create an archived file.

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Can I submit Microsoft Office files?

  • Yes, but we must make a .pdf and have you approve the file.
  • Beware of color shift. Colors tend to look more purple when printing from Microsoft products.
  • We prefer if you send us .pdf files.

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Can I use transparency effects in my file?

  • Flatten ALL transparency to avoid problems.
  • Do not use transparency, blending modes, or effects with spot colors. Always convert your spot color to CMYK and flatten before submitting your order.
  • Try to avoid multiple transparencies, blending modes and effects in your document.

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How can I keep my printed piece from looking purple when I want blue?

  • There should be at least a 30 point difference between cyan and magenta in the file, otherwise it may print purple.
  • Printing from Microsoft applications tend to make blues look more purple.

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Should I set up my file as a RGB or CMYK file?

  • We print in CMYK. Set up every job in CMYK color mode. If you work in RGB, convert your file to CMYK before print, or you may experience a large color shift. Monitor display will not accurately predict how a printed CMYK document will look.

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Will my printed job look like what I see on my monitor?

  • No, Computer monitors display images in RGB, meaning that the colors are made from a combination of Red, Green, and Blue plus brightness (light and dark) and projected on your monitor. Print media is mostly composed up of CMYK values, Cyan, Magenta, Yellow, and Black. Therefore, your monitor will not give you a very accurate representation of what the print output will be. Color for print is produced by reflective color, meaning the color is produced by the light hitting and reflecting that color back. DO NOT rely on your computer monitor to match printed output. Since a monitor and print are very different, it is always wise to proof your project before a run, to assure color issues are taken care of before the job is completed.
  • Large differences in printer and monitor calibration also make it very difficult to accurately match color from a monitor to print. If your print job is color sensitive, request a proof first!

What resolution should my files be?

  • We suggest that your files be at least 300 dpi.

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8010 25th, Court East,Suite 105 • US 301 1/2 mile north of University
Sarasota, FL 34243 • 941-351-5500 • Fax: 941-359-0109

We Will Match or Beat Any Local Competitor's Price